Gambling is entertainment — and ace567 is committed to keeping it that way. Our Responsible Gaming programme gives every Bangladesh player the tools, guidance, and support they need to stay in control.
21+ Only. The ace567 platform is strictly for adults aged 21 years and above. If gambling is no longer fun and is starting to affect your daily life, please reach out to our support team immediately at [email protected] — we are available 24/7 on BST.
At ace567, we believe that responsible gaming is not a policy checkbox — it is a genuine obligation to every player who trusts us with their entertainment. Online gaming and sports betting should be an enjoyable leisure activity, not a source of financial stress or personal hardship. That is a principle we take seriously every day for our Bangladesh player community.
We have built a comprehensive suite of responsible gaming tools directly into the ace567 platform. These tools are designed to help you set clear boundaries, monitor your activity, take a break when needed, and — in serious cases — exclude yourself from the platform entirely. Every tool is available to registered players at no cost and can be activated at any time through your account dashboard or by contacting our 24/7 support team.
The information on this page covers everything you need to know: the player tools available on ace567, the warning signs of problem gambling, a self-assessment checklist, guidance on how to request help, and our strict 21+ age policy. We encourage all ace567 players across Bangladesh to read this page and to use these tools proactively — before a problem develops, not only after.
Available to every registered ace567 player, free of charge
Three simple steps to set your limits on ace567
Strictly for adults aged 21 and above. Accessing, registering on, or using the ace567 platform if you are under 21 years of age is a violation of our Terms & Conditions. ace567 will close any account found to belong to a minor and will return any remaining balance to the payment source used.
ace567 enforces a strict minimum age of 21 years for all players in Bangladesh and any other jurisdiction where the platform is accessible. This policy exists to protect young people from the potential harms associated with gambling and to comply with broadly accepted responsible gaming standards.
As part of our Know Your Customer (KYC) process, all players are required to verify their identity and age before withdrawals are processed. Acceptable documents include your Bangladesh National Identity Card (NID), passport, or driving licence. Any account where age verification fails will be suspended pending further review.
Parents and guardians: If you believe a person under 21 in your household has accessed ace567, please contact us immediately at [email protected]. We will take prompt action to investigate and, where confirmed, close the account. We also strongly recommend using parental control software to restrict access to gambling websites on shared or family devices.
Recognise these patterns early — in yourself or someone you care about
If you recognise two or more of the above patterns in your own behaviour, we strongly encourage you to use the ace567 self-exclusion tool or to contact our support team today. Recognising the signs early is the most important step towards regaining control.
Ask yourself these questions honestly
If you answered yes to one or more of these questions, please consider using ace567's self-exclusion tool or contacting our support team at [email protected]. Taking action early can prevent a manageable situation from becoming a serious problem.
Need immediate help? Contact the ace567 support team at [email protected] — available 24 hours a day, 7 days a week on Bangladesh Standard Time (BST, UTC+6). We treat all responsible gaming requests with strict confidentiality and respond as a priority.
The fastest way to get help on the ace567 platform is to contact our dedicated support team. Send an email to [email protected] with the subject line "Responsible Gaming Request" and specify which tool you need — deposit limit, time-out, cooling-off period, or self-exclusion. Our team will apply your chosen tool to your account within a maximum of 24 hours of receiving your request, and in most cases much sooner.
One practical tool you can use independently is a personal gambling diary. Record the date, time, duration, and amount spent on each ace567 session. Reviewing this log weekly gives you an objective picture of your gambling activity and helps identify patterns you might otherwise overlook. Many players in Bangladesh who have used this approach report that seeing the data written down is itself a powerful motivator to set tighter limits.
Problem gambling thrives in isolation. If you are struggling, speaking honestly with a trusted family member, close friend, or community elder — whether you are based in Dhaka, Chittagong, Khulna, Rajshahi, Sylhet, or Cox's Bazar — can be an important first step. Sharing the burden of a gambling problem often reduces the anxiety associated with it and opens the door to practical support from people who care about your wellbeing.
If you feel that you need a complete and definitive break from online gambling, ace567's self-exclusion tool allows you to close your account for a minimum of 6 months up to a permanent closure. To request self-exclusion, contact us at [email protected] with the subject line "Self-Exclusion Request" and include your registered account username. Your request will be processed promptly. During a self-exclusion period, ace567 will not send you any promotional or marketing communications, and any attempt to create a new account with the same details will be blocked.