Privacy Policy — ace567 Bangladesh

ace567 ("ace567", "we", "us", "our") operates the online casino and sports betting platform accessible at https://ace567.vip (the "Platform"). This Privacy Policy describes how ace567 collects, processes, stores, and discloses personal data provided by users ("you", "your", "Player") who access or register on the Platform from Bangladesh and elsewhere. It also describes the rights you hold in relation to your personal data and how you may exercise those rights.

By accessing the Platform, creating an ace567 account, making a deposit, or placing a bet, you acknowledge that you have read and understood this Privacy Policy. This Privacy Policy should be read alongside the ace567 Terms & Conditions, which are available at https://ace567.vip/terms-conditions. In the event of a conflict between this Privacy Policy and the Terms & Conditions on a data-related matter, this Privacy Policy shall prevail.

ace567 reserves the right to update this Privacy Policy at any time. The revised policy will be published at https://ace567.vip/privacy-policy with an updated effective date. We encourage you to review this page periodically. Your continued use of the Platform following any change constitutes your acceptance of the updated policy.

When you create an ace567 account, we collect the personal information you provide during the registration process. This includes your full legal name, date of birth, Bangladesh mobile number, email address (where provided), preferred currency (BDT), and the username and password you choose. This data is necessary to create and administer your account and to verify that you meet the minimum age requirement of 21 years.

As part of our Know Your Customer (KYC) process — which is required for withdrawal processing and account verification — we may collect copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence. We may also collect proof of address documents such as a recent utility bill or bank statement, and proof of ownership of any payment method (bKash, Nagad, Rocket, Upay, or bank account) used to transact on the Platform.

ace567 records all financial transactions conducted on the Platform. This includes deposit amounts, withdrawal requests, payment method identifiers (such as your registered bKash or Nagad mobile number), transaction timestamps, and transaction reference numbers. This data is retained for fraud prevention, dispute resolution, and regulatory compliance purposes.

We collect data relating to your use of the Platform, including games played, bets placed, wager amounts, winnings and losses, session durations, and responsible gaming tool usage. This data allows us to administer your account, detect problem gambling patterns, comply with responsible gaming obligations, and improve the Platform experience for players across Bangladesh.

When you access the Platform, our servers automatically collect certain technical data. This includes your IP address, device type and operating system, browser type and version, referring URL, pages visited, time and date of access, and session identifiers. This data is used for security monitoring, fraud prevention, and to ensure the Platform functions correctly across different devices used by our Bangladesh player base.

If you contact the ace567 support team via email or any other channel, we retain records of that correspondence — including the content of messages, the date and time sent, and any attachments provided. This data is used to respond to your enquiry, to maintain a record of disputes, and to improve our customer service quality.

ace567 uses the personal data we collect for the following purposes:

ace567 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the contract between you and ace567, including account creation, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable laws, including KYC/AML obligations and responses to lawful authority requests.
• Legitimate interests: Processing carried out for purposes of fraud prevention, security monitoring, responsible gaming oversight, and Platform improvement — provided these interests are not overridden by your privacy rights.
• Consent: Where we rely on your consent — for example, for optional marketing communications — you may withdraw that consent at any time by contacting our support team or using the opt-out mechanism in any marketing message we send.

ace567 engages carefully selected third-party service providers to assist with operating the Platform. These providers may process your personal data strictly on our behalf and in accordance with our instructions. Categories of service providers include payment processing partners (bKash, Nagad, Rocket, Upay, and local bank partners such as Dutch-Bangla Bank, BRAC Bank, and Sonali Bank), identity verification providers, game content providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), and IT infrastructure providers. All service providers are contractually bound to maintain the confidentiality and security of your data.

ace567 may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or governmental request. In such cases, ace567 will disclose only the minimum data necessary to satisfy the legal obligation and, where legally permitted, will notify you of any such disclosure.

In the event that ace567 undergoes a merger, acquisition, or sale of all or a portion of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer via a notice posted on the Platform prior to your data being transferred and becoming subject to a different privacy policy.

ace567 does not sell, rent, or otherwise transfer your personal data to third parties for their own independent marketing or commercial purposes. Any sharing of data described in this section is limited to what is strictly necessary to operate the Platform, comply with legal obligations, or protect the rights and safety of ace567 and its players.

ace567 uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session state, detect fraudulent activity, and analyse Platform usage. A cookie is a small text file stored on your device by your browser at the request of a website.

• Strictly necessary cookies: Required for the Platform to function. These include session cookies that keep you logged in to your ace567 account and security tokens that protect against cross-site request forgery.
• Functional cookies: Store your preferences such as language settings and responsible gaming tool configurations so the Platform behaves as you expect on subsequent visits.
• Analytics cookies: Collect anonymised, aggregated data about how players navigate the Platform — pages visited, time spent, and features used — to help us improve the Platform experience.
• Marketing cookies: Used only where you have consented, to deliver promotional content relevant to your interests as a player on the ace567 platform.

You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and be notified when a new cookie is set. Please note that disabling strictly necessary cookies may impair the functionality of the Platform and prevent you from accessing your ace567 account. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

ace567 retains your personal data for as long as your account remains active and for a reasonable period thereafter to satisfy any residual legal, regulatory, or dispute-related obligations. Specific retention periods are as follows:

• Account registration data: Retained for the lifetime of your account and for a minimum of five (5) years following account closure.
• KYC / identity documents: Retained for a minimum of five (5) years following account closure in compliance with anti-money-laundering record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years following the date of each transaction.
• Gaming activity logs: Retained for a minimum of two (2) years, or longer where required for dispute resolution or responsible gaming monitoring.
• Support communications: Retained for two (2) years from the date of last interaction.
• Technical / device data: Retained for up to twelve (12) months from collection for security and analytics purposes.

Following the expiry of the applicable retention period, your personal data will be securely deleted or anonymised so that it can no longer be linked to you as an individual.

ace567 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage of sensitive data at rest, access controls restricting data access to authorised personnel only, regular security audits and vulnerability assessments of our Platform infrastructure, two-factor authentication options for player accounts, and ongoing staff training on data protection and security best practices.

While ace567 takes all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, ace567 will notify affected players without undue delay via the contact details associated with their account.

You are responsible for maintaining the security of your own login credentials. Do not share your ace567 password with any other person. If you believe your account has been compromised, contact our support team immediately at [email protected] so that we can take prompt action to secure your account.

As a player on the ace567 Platform you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with your registered account username and a description of your request. We will respond within a reasonable period, and in any case within 30 days of receiving your request.

You have the right to request a copy of the personal data that ace567 holds about you. We will provide this information in a clear and understandable format. We may ask you to verify your identity before releasing any data to ensure your information is not disclosed to an unauthorised party.

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may also update certain account details directly through your account settings. Where a correction affects a regulated document (such as KYC records), additional verification may be required.

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where processing was unlawful. Please note that ace567 may be unable to delete certain data where retention is required by law — for example, KYC records and transaction logs subject to AML retention obligations.

You may request that ace567 restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved, or where processing is unlawful but you prefer restriction to deletion.

You have the right to object to the processing of your personal data where ace567 relies on legitimate interests as its legal basis. You also have the right to object at any time to the processing of your data for direct marketing purposes. Upon receiving such an objection to marketing, ace567 will cease sending you promotional communications without delay.

Where processing is based on your consent or on the performance of a contract and is carried out by automated means, you have the right to receive a copy of the personal data you have provided to ace567 in a structured, commonly used, and machine-readable format.

The ace567 Platform is strictly for adults aged 21 years and above. ace567 does not knowingly collect or process personal data from individuals under the age of 21. If you are a parent or guardian and you believe that a minor in your care has registered on the Platform or provided personal data to ace567 without your consent, please contact us immediately at [email protected]. We will take prompt steps to verify the situation and, if confirmed, delete all data associated with the minor's account and close that account without delay.

The ace567 Platform incorporates game content, payment processing, and other services provided by independent third parties. While ace567 selects its service partners carefully, we are not responsible for the privacy practices of third-party providers. Each third-party service provider operates under its own privacy policy. We encourage you to review the privacy policies of any third-party services you interact with through the Platform, including game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) and payment partners (bKash, Nagad, Rocket, Upay).

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way ace567 handles your personal data, please contact our support team. All privacy-related requests and complaints will be acknowledged promptly and handled with care.

Email: [email protected]
Support hours: 24 hours a day, 7 days a week — Bangladesh Standard Time (BST, UTC+6)

Please include your registered account username and a clear description of your query or complaint in all privacy-related correspondence. For data subject access requests, please also provide a form of identity verification so we can process your request securely. ace567 will aim to resolve all privacy complaints within 30 calendar days of receipt.